Training Details
Time & Date
- Tuesday, February 27
- 8am - 4:30pm
Cost
- $275 per person
- Lunch is included
Location
- Mt. Pleasant Campus | Morey Technical Education Center | Room 108
Training Outline
Trainees will learn to interact in a way that builds trust, develop influence skills, deal effectively with difficult subjects, facilitate open and honest communication, and improve relationships and performance.
The focus will be on seeking to understand prior to being understood, clarifying and communicating expectations, and finding common ground despite disagreement.
- Avoid the common pitfalls supervisors and managers face
- Deepen your understanding of employee motivation
- Create an environment where trust can be established quickly
- Become aware of the gap between intention and impact of behavior
- Learn how to give clear expectations
- Practice giving negative feedback in a positive way
- Delegate work strategically
Recognizing communication styles
- Recognizing and allowing for differences in how people communicate
- Flexing to accommodate other styles
Developing trust
- Four communication tools to increase build, maintain or repair trust
- Understanding peoples’ motivations
Giving feedback and improving performance
- Difference between criticism and feedback
- Helping employees improve their performance
Building Influence skills
- Creating buy-in among employees
- Persuasion techniques