Navigating Workplace Conflict

Training Details

• 8am - 4:30pm Thursday, August 6
• Mt. Pleasant Campus | Morey Technical Education Center | Room 110
• $375 per trainee and includes lunch
• A 10% discount is available for members of the Mt. Pleasant Chamber of Commerce, Mid Michigan Manufacturers Association, and Mid Michigan College.

Learning Objectives

• Stay focused on what you want to convey and maintain dialogue
• Use effective listening and questioning skills to gain agreement and commitment
• Recognize and reset conversations that go off track
• Create common ground during crucial conversations
• Maintain safety in a conversation with open and respectful dialogue
• Speak persuasively without being abrasive

Who should attend?

Wherever two or more people interact, there could be disagreement. This is especially true at work. Whenever disagreement is fueled by emotion, significant conflict is possible. Managing difficult workplace communication effectively is a key leadership skill. This training teaches skills such as understanding before being understood, clarifying and communicating expectations, and finding common ground despite disagreements—all of which are key skills in today's workforce.