In this training, you will build influence, effectively handle complex subjects, facilitate open and honest communication, and enhance your effectiveness with customers, coworkers, and vendors.
Wherever two or more people interact, there could be disagreement. This is especially true at work. Whenever disagreement is fueled by emotion, significant conflict is possible. Managing difficult workplace communication effectively is a key leadership skill. Learning to focus on understanding before being understood, clarifying and communicating expectations, and finding common ground despite disagreements are key skills in today's workforce.