Managing Conflict with Confidence

Upcoming Trainings

Learning Objectives

• Stay focused on what you want to convey and maintain dialogue
• Use effective listening and questioning skills to gain agreement and commitment
• Recognize and reset conversations that go off track
• Create common ground during crucial conversations
• Maintain safety in a conversation with open and respectful dialogue
• Speak persuasively without being abrasive

Who should attend?

Wherever two or more people interact, there could be disagreement. This is especially true at work. Whenever disagreement is fueled by emotion, significant conflict is possible. Managing difficult workplace communication effectively is a key leadership skill. Learning to focus on understanding before being understood, clarifying and communicating expectations, and finding common ground despite disagreements are key skills in today's workforce.