Help Desk Fundamentals

Computer Information Systems (CIS)
Course Designator
Academic Dean
Dean of Business and Professional Studies
Last Offered
Official Course Description

This course focuses on key skills for help desk professionals, including troubleshooting, problem-solving, verbal communication, written communication, self-management, help desk procedures, and end-user training. Prerequisites: CIS.155

Upcoming Offerings

Below is a list of the planned CIS.250 course sections for this semester and near future. The seat availability shown below is not updated in real time and may be out of date. Please keep in mind that course sections may be cancelled, changed, or otherwise altered before the course section start date.